Help & Support
Contact us
Email: support@dearintus.com
Or send feedback in the app from Settings › Support › Help and feedback; our reply will appear under “My feedback”.
We usually reply within 1–3 working days. Please tell us how you sign in (Apple, Google or email) and roughly when the problem happened. For anything about your account, write from the email address linked to it so we can confirm it’s you.
If you need help right now
If you are thinking about harming yourself or someone else, or you or someone near you is in danger, call your local emergency number (for example 112, 911 or 999) or contact a local crisis line now. DearIntus is not an emergency service and cannot respond in real time.
Frequently asked questions
I have a new phone or reinstalled the app. How do I get my purchases back?
Sign in to the App Store with the same Apple Account, open DearIntus and sign in to the same account, then tap “Restore purchases” on the Subscription page (tap “Manage subscription” on the membership card at the top of Settings) or on the pricing screen. Subscriptions and individually bought decks are restored. One-off purchases and letter packs are consumable, so the parts already used can’t be restored.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open iPhone Settings › your name › Subscriptions and choose DearIntus to change plan or cancel. You can also tap “Manage subscription in the App Store” on DearIntus’s Subscription page. After cancelling you keep access until the end of the period you paid for, and you won’t be charged again. Deleting the app or closing your account does not cancel a subscription.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and request a refund. We can’t issue refunds directly, but if something went wrong, write to us and we’ll take a look.
What happens to my records when my subscription ends?
Members’ records are kept in their account. Three days after the subscription ends, the records on our server (including Inner Weather and what was remembered) are deleted. After expiry the app tells you the date they are kept until, so you can export a copy first from Settings › Data & privacy › Export cloud records, or resubscribe to keep them.
How do I close my account?
Go to Settings › Account › Manage account › Close account and confirm. Closing your account deletes your records, letters and remembered notes on our server; this cannot be undone and is completed within 30 days. If you have a subscription, cancel it in Apple’s subscription settings first; closing your account does not cancel it. To clear what is on your phone, delete the app.
How do I export my data?
- Records on our server: Settings › Data & privacy › Export cloud records saves them as a JSON file.
- Tarot records, favourites and settings on your phone: Settings › Data & privacy › Export data; on a new phone, bring them back with Import data.
- Inner Weather: export from Life backup in Inner Weather, with photos if you like.
Will my records be on my new phone?
For members, letters, charts and Inner Weather records follow you once you sign in to the same account. On the free tier, most records stay on the old phone: export them first as described above, then import them on the new phone. Journal and meal photos stay on the phone that took them; choose to include photos when exporting your Life backup to bring them along.
Where is my data on the free tier?
Free card draws and readings, astrology charts and non-members’ Inner Weather records are stored only on your phone and are not uploaded to our servers. Your sign-up answers about health and life also stay on the phone. Our server holds only your account, your purchases and the operational records needed to run the service.
Are replies written by a person? Who sees what I write?
Replies are written by AI, not by a person, and every letter says so. When you use letters, Talk and similar features, what you write is passed to our AI provider to write the reply, and the app asks for your permission separately first. You can withdraw it at any time in Settings › Data & privacy › AI & permissions. See the Privacy Policy for details.
How do I stop being remembered?
Turn off “Enable memory” in Settings › Personalization. When you do, you can choose to just pause, or to stop and forget what has been remembered. Tap the words “Enable memory” to open “Understanding you”, where you can see what has been remembered and correct or delete it one item at a time.
I’m having trouble signing in.
DearIntus supports signing in with Apple, Google or email. If an email code doesn’t arrive, check your spam folder, wait a moment and ask for a new one. When you sign in to your account on a new device, your other devices are signed out; that’s expected. If it still doesn’t work, write to us.
Which devices does DearIntus run on?
DearIntus is an iPhone app and needs iOS 15 or later.